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Privacy Policy
This Privacy Policy explains how Fatbet Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. It also explains the choices available to you in relation to your personal information. We aim to handle information fairly, transparently and only for appropriate business, legal, security and service-related purposes.
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Information we may collect
When you use Fatbet Casino, we may handle information that identifies you, relates to your account or helps us provide and protect our services. The information collected depends on how you use the website, the services you request and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you use the website.
Article contents
Account and identity details
This may include your name, date of birth, contact details, username, account preferences, communication choices and other information needed to create and maintain an account. We may also record information about your activity, such as deposits, withdrawals, games, balances, account settings, responsible gambling choices and interactions with customer support.
Verification information
To confirm identity, age, eligibility and account security, we may request verification information or documents. These can include identity documents, evidence of address, information about the source of funds where appropriate, and related checks. Verification material is handled for account protection, anti-fraud procedures, responsible operation of the service and compliance with applicable obligations.
Payments and transactions
We may handle payment and transaction records, including deposits, withdrawals, payment method details, transaction amounts, dates, status information and related account activity. Payment information may be processed by payment service providers. We do not need to retain every underlying payment credential in order to keep a record of a transaction, and the information available to us can depend on the payment method used.
Device, technical and usage data
When you access the website, we may collect technical information such as your IP address, browser type, operating system, device information, language settings, approximate location, referring page, pages viewed, session information and interaction data. This information helps us operate the website, understand performance, identify unusual activity and improve the player experience.
We may also receive information from service providers that help with payments, identity verification, fraud prevention, website hosting, analytics, customer support and security. Those providers should only receive information needed for the service they provide or where another appropriate reason applies.
How and why we use information
We use personal information for clear and relevant purposes connected with the operation of Fatbet Casino. The purpose for using information may depend on the type of information, the service involved and the circumstances in which it was collected.
- To create, administer and secure your account.
- To provide casino features, account services and requested support.
- To process deposits, withdrawals and other account transactions.
- To verify identity, age and account information.
- To carry out anti-fraud, anti-money laundering, security and risk checks.
- To detect, investigate and prevent suspicious, unlawful or unauthorised activity.
- To meet legal, regulatory, taxation, record-keeping and other applicable obligations.
- To respond to questions, complaints, requests and communications.
- To monitor, troubleshoot and improve the website, systems and player experience.
- To manage responsible gambling tools, account restrictions and related support.
- To send service communications, including account, security and transaction messages.
- To send marketing communications where permitted and where you have provided the required permission or another lawful basis applies.
We may combine information from different interactions where this is reasonably necessary for account administration, security, verification, support or compliance. We do not use personal information for unrelated purposes without an appropriate reason or, where required, your permission.
Marketing communications
Marketing messages may include information about services, features or offers. You can withdraw consent to marketing at any time. You may use an unsubscribe option included in a marketing message where available, change your communication preferences in your account, or contact us using the details in the section below. You may still receive important non-marketing messages, such as security, verification, transaction or service communications.
Sharing information
Information may be shared with carefully selected service providers and professional advisers where needed to operate the website, process payments, verify accounts, provide support, maintain security, prevent fraud or meet legal obligations. Information may also be disclosed where required by law, in response to a valid legal process, or to protect the rights, safety, systems or users of Fatbet Casino. Service providers may process information on our behalf and are expected to apply suitable confidentiality and security measures.
Cookies, storage and information security
Cookies and similar technologies
Fatbet Casino may use cookies and similar technologies to remember preferences, keep you signed in where appropriate, support account and security functions, understand how the website is used and improve website performance. Some cookies are necessary for the website to work, while others help with analytics, personalisation or communications.
You can manage or delete cookies through your browser settings. Blocking or deleting certain cookies may affect website features, account functions or the way content is displayed. Browser settings may also allow you to receive a notification when cookies are being used.
Security measures
We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, secure communications and staff or supplier confidentiality requirements. No online system can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.
Storage and retention
Personal information may be stored or processed by us or by service providers in locations needed to operate the website and provide services. Where information is handled by another organisation, appropriate safeguards should apply to the processing.
We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights are not always absolute and may be subject to identity checks, legal exceptions, security considerations, record-keeping duties or the rights of other people.
- Access: you may ask for information about the personal data we hold about you and, where appropriate, request a copy.
- Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
- Deletion: you may ask us to delete your personal information where there is no valid reason for us to continue holding or using it.
- Marketing consent: you may withdraw your consent to marketing communications at any time.
- Restriction or objection: where available, you may ask us to restrict or stop certain processing, subject to applicable exceptions.
- Complaint: you may raise a concern about how your personal information has been handled.
Making a data request
To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@fatbet-casino.site. Please describe your request clearly and include enough information for us to identify your account and understand what you need. We may ask for reasonable information to verify your identity before completing a request. This helps protect accounts from unauthorised disclosure or changes.
We will review and respond to privacy requests within a reasonable period and in accordance with applicable requirements. If information cannot be deleted because it must be retained for legal, security, dispute-resolution or other legitimate purposes, we will explain this where appropriate. Closing an account does not automatically erase every record connected with it.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page. Players should review the policy periodically, particularly before continuing to use the website after a material update.
